Effective Date: November 26, 2025

This Shipping Policy applies exclusively to orders placed through Lulumone Cross - Border Store ("we", "us", "our") and shipped to addresses within the United States. We are committed to providing fast, reliable, and transparent shipping services to ensure your purchases reach you in a timely manner.

1. Standard Delivery Timeframe

For most residential and commercial addresses across the United States, we guarantee a delivery window of 3 to 5 business days from the date your order is shipped. Please note the following exceptions and clarifications:

· Business days exclude Saturdays, Sundays, and U.S. federal holidays (e.g., Thanksgiving, Christmas, New Year’s Day).

· Remote areas (including but not limited to parts of Alaska, Hawaii, and U.S. territories) may require an additional 1 - 2 business days for delivery, due to limited logistics coverage.

· The 3 - 5 day window starts after order shipment, not order placement. Order processing (including verification and packaging) typically takes 1 business day.

2. Shipping Carriers

To ensure efficient and secure delivery, we partner with leading U.S. logistics providers, including but not limited to:

· United States Postal Service (USPS) – for standard residential deliveries

· United Parcel Service (UPS) – for faster ground and expedited shipments

· Federal Express (FedEx) – for time - sensitive orders and remote area coverage

The specific carrier for your order will be automatically assigned based on your shipping address, order weight, and product type to optimize delivery speed and cost - effectiveness.

3. Shipment Tracking

We provide full shipment transparency through real - time tracking:

· Once your order is shipped, you will receive an email notification at the address provided during checkout. This email includes a unique tracking number and a direct link to the carrier’s tracking page.

· If you have registered a Lulumone account, you can also view your order status and tracking information by logging into your account and navigating to the "My Orders" section.

· Tracking updates may take 24 - 48 hours to reflect on the carrier’s platform after shipment, due to processing delays.

4. Shipping Costs

Shipping fees are calculated based on the weight of your order, shipping distance, and selected delivery speed. You can view the exact shipping cost for your order before completing checkout – the cost will be automatically added to your total order amount.

Free Shipping Offer: Enjoy free standard shipping (3 - 5 business days) on all orders with a total value of $50 or more. This offer applies to all U.S. addresses except remote areas, where a reduced shipping fee will be applied.

5. Address Requirements & Changes

To ensure smooth delivery, please provide a complete and accurate shipping address, including apartment numbers, suite numbers, and zip codes. We are not responsible for delivery delays, non - delivery, or lost packages caused by incomplete or incorrect address information.

If you need to modify your shipping address after placing an order, please contact our customer service team immediately at lj1721200@gmail.com. Address changes can only be processed if your order has not yet been shipped – we cannot alter addresses once the package is in the carrier’s possession.

6. Delivery Exceptions & Issues

Missed Deliveries

If you miss a delivery attempt, the carrier will typically leave a delivery notice with instructions for rescheduling or picking up the package at a local facility. Most carriers will attempt delivery 2 - 3 times before returning the package to us.

Delayed Shipments

While we strive to meet the 3 - 5 day delivery window, delays may occur due to unforeseen circumstances such as severe weather, carrier strikes, or customs clearance issues (rare for U.S. - bound shipments). If your package is delayed beyond 7 business days, please contact us for assistance.

Lost or Damaged Packages

If your package is marked as delivered but not received, or arrives damaged, please notify us within 48 hours of the delivery date. We will work with the carrier to investigate and resolve the issue, including arranging for a replacement or full refund if necessary.

7. Contact Us

For any questions, concerns, or assistance related to shipping, please contact our U.S. customer service team at: lj1721200@gmail.com. We typically respond to all inquiries within 1 business day.

We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.