Effective Date: November 26, 2025

Lulumone ("we", "us" or "our") is committed to protecting the privacy and personal information of users ("you" or "your") who access our cross - border store and use our services. This Privacy Policy explains how we collect, use, store and protect your personal information, as well as your rights regarding such information.

1. Information We Collect

To provide and improve our services, we may collect the following personal information when you interact with our store:

· Basic contact information: Name, email address, phone number, and shipping address;

· Order - related information: Product purchase records, payment details (processed by third - party payment providers, and we do not store full payment card information);

· Account information: Username, password (encrypted) if you register an account with us;

· Browsing and usage data: Information about how you navigate our store, such as viewed products and page visit frequency (collected via cookies with your consent).

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

· Process and fulfill your orders, including order confirmation, shipping and after - sales service;

· Communicate with you about your orders, account updates, and service - related notifications;

· Improve our store experience, product selection and customer service based on your usage habits;

· Comply with legal obligations and protect the security of our store and users.

3. Information Sharing and Disclosure

We will not sell your personal information to third parties. We may share your information only with:

· Service providers who assist us in fulfilling orders (e.g., logistics companies) and processing payments, who are bound by confidentiality obligations;

· Authorities when required by law or to protect our legal rights.

4. Data Security and Retention

We adopt industry - standard security measures (e.g., data encryption, access control) to protect your personal information from unauthorized access, disclosure or loss. We will retain your information only for as long as necessary to fulfill the purposes stated in this Policy or as required by law.

5. Your Rights

You have the right to:

· Access, correct or update your personal information by logging into your account or contacting our customer service;

· Request the deletion of your personal information, subject to legal retention requirements;

· Withdraw your consent to our use of cookies or other non - essential data collection (note that this may affect your store experience).

6. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us at: lj1721200@gmail.

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the updated Policy.